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QUESTIONS FREQUENTLY ASKED QUESTIONS
Check out our FAQs to find the answers to your questions quickly!
What are the interactions?
Detection of tactile impacts (hands) or objects on a wall (balls, giant paintbrushes, etc.), but also by tracking the movements of several users simultaneously in a 3D environment.
What are the minimum dimensions required?
For a tactile solution: 2.50m (length) x 1.00m (width) x 2.30m (height).
For a solution with accessories: 2.50m (length) x 3.00m (width) x 2.30m (height).
For a solution with accessories: 2.50m (length) x 3.00m (width) x 2.30m (height).
Is there a mobile product?
Yes, we offer several event solutions.
Where can I get delivery?
We deliver all over the world.
What do I need to make the wall interactive?
The sensor must be mounted on a flat wall.
Does the product work outdoors?
Yes, we offer a waterproof LED model for outdoor use.
Who can play?
All ages from 4 upwards. It is also accessible to people with reduced mobility.
How long does delivery take?
From four weeks (depending on product and delivery location).
Do we need to hire staff to manage the product?
The product requires no personnel to operate. Simply boot up the PC and the solution is ready to use.
Does the system need to be connected to the Internet?
It must be connected only to benefit from updates and remote support. If there's an Internet interruption, the experience continues just the same.
Is the product guaranteed?
Yes, we offer a 24-month parts warranty on all our products (excluding travel and labor).
How many players can play simultaneously?
We can accommodate 9 children on a 12m² wall and 6 adults on the same surface. More players can be accommodated with our multi products.
What languages is the product available in?
We support several languages: English, French, German, Spanish, Italian and Dutch.
What happens if something breaks down or stops working?
If your product needs troubleshooting, our team can provide remote assistance 7/7.